Terms and Conditions

Serengeti Boat Tours & Zanzibar Coastal Excursions

1. Introduction & Agreement

Welcome to Serengeti Boat Tours (“Company”, “we”, “us”, or “our”). These Terms and Conditions apply to all bookings made for boat trips, island excursions, snorkeling tours, sunset cruises, and water activities operated across Zanzibar and surrounding coastal areas.

By confirming a reservation or making a payment with Serengeti Boat Tours, you (“Guest”, “Client”, or “Passenger”) accept and agree to all terms outlined below.

2. Booking, Deposit & Payment Policy

Payment Terms

50% Advance Deposit: A minimum deposit of 50% of the total cost is required at the time of booking to reserve and secure your boat trip.
50% Final Balance: The remaining 50% balance must be paid on the day of the activity before departure / boarding the vessel.

Payment Methods: Deposits and final balances can be paid via cash (USD or Tanzanian Shillings TZS at our official daily exchange rate) or authorized online card payment.
Transaction Fees: Any bank transfer fees or online payment processing charges are the responsibility of the client.

3. Cancellation & Refund Policy

If you wish to cancel your tour booking, please inform us in writing (via Email or WhatsApp) as soon as possible. The following terms apply:

Cancellation Timeline	Refund Conditions
7 days or more before trip date	Full refund of deposit (minus bank/processing fees)
48 hours to 6 days before trip date	50% of deposit retained as administration fee
Less than 48 hours / No-Show	Deposit non-refundable; full balance payable

Note: No refunds will be issued for late arrivals at pickup points, missed departures, or early voluntary exit during a trip.

4. Weather, Tides & Safety Cancellations

Ocean excursions in Zanzibar depend heavily on weather conditions, wind, and sea tides:

Captain’s Authority: If a trip is cancelled by our team due to adverse weather, strong ocean waves, or maritime safety warnings, you will receive a 100% full refund of your deposit or the option to reschedule for another date.
Itinerary Adjustments: Captains reserve the right to alter snorkeling spots or sandbank visits during the trip to ensure maximum comfort and safety based on real-time tide changes.

5. Boarding & Passenger Rules

Safety Directives: Life jackets are provided on all vessels. Guests must wear life jackets whenever instructed by the captain or crew.

Guests must follow captain and crew directives at all times during boarding, sailing, and snorkeling.
Standing up while the boat is in motion, reckless jumping off the boat, or unsafe behavior is strictly prohibited.
We reserve the right to refuse service to anyone demonstrating unsafe or intoxicated behavior without eligibility for a refund.

6. Health & Water Activities

Swimming, snorkeling, and sandbank activities are undertaken at the guest’s own choice and risk.
Please inform the captain or guide before departure if you are a non-swimmer, pregnant, or have underlying medical conditions.
Guests are expected to protect marine life by avoiding stepping on live coral or disturbing ocean wildlife.

7. Personal Belongings & Belongings Care

Guests are responsible for protecting their personal belongings, including phones, cameras, and bags from water exposure.
Serengeti Boat Tours is not responsible for water damage, loss, or theft of personal items during boat trips, transfers, or beach activities.

8. Contact Us

For questions or assistance regarding bookings, deposit payment, or trip details, please reach out to us:

Website: https://serengetiboattours.tours
Email: [email protected]
Location: Nungwi.